If you’re not receiving Facebook Lead ad notifications from us via email or they’re not being added into your CRM/Email platform, here’s how to diagnose the issue using Facebooks own Lead Ad Testing Tool.
- Go to https://developers.facebook.com/tools/lead-ads-testing
- Select your Page and your Form from the dropdown.
- Click “Create Lead”.
- Give it a couple of seconds then click “Track Status”.
- The LeadSync App ID is: 1711149865783520. If the status still says “pending”, then give it another 20 seconds then click “Track Status” again.
- You should see something like the below screenshot. If not, take a screenshot and send it through to our support team.