Not receiving Facebook lead ad notifications via LeadSync? Here’s how to diagnose the issue.

By April 21, 2019 FAQs No Comments

If you’re not receiving Facebook Lead ad notifications from us via email or they’re not being added into your CRM/Email platform, here’s how to diagnose the issue using Facebooks own Lead Ad Testing Tool.

  1. Go to https://developers.facebook.com/tools/lead-ads-testing
  2. Select your Page and your Form from the dropdown.
  3. Click “Create Lead”.
  4. Give it a couple of seconds then click “Track Status”.
  5. The LeadSync App ID is: 1711149865783520. If the status still says “pending”, then give it another 20 seconds then click “Track Status” again.
  6. You should see something like the below screenshot. If not, take a screenshot and send it through to our support team.