How to Synchronise Facebook Lead Ads with ServiceBridge

Introduction to ServiceBridge and the Benefits of Using LeadSync to Send Facebook Leads

ServiceBridge CRM is a robust platform designed to streamline operations for field service and franchise-based businesses. It empowers companies to manage work orders, optimize field staff scheduling, track inventory, and deliver seamless customer service. With ServiceBridge, businesses can ensure that customer interactions and operations are managed efficiently, driving higher customer satisfaction and business growth.

Integrating Facebook lead ads with ServiceBridge through LeadSync can streamline lead flow and ensure timely engagement with new leads. LeadSync’s automated lead syncing allows businesses to push valuable Facebook leads directly into ServiceBridge, eliminating manual data entry and reducing the chance of lost leads. This automation not only saves time but also enhances lead response times, helping you nurture prospects more effectively. With LeadSync’s real-time lead delivery, field service businesses can engage customers immediately, giving them a competitive edge in the fast-paced service industry.

If you are already using ServiceBridge, and you want to get your Facebook Lead Ad leads into the platform, then here’s how you can do it via LeadSync.

Step 1: Add a ServiceBridge Connection to LeadSync

1. Log-in to your ServiceBridge account:

2. In the dashboard view, in the upper right corner, click the small gear icon, and from the list select “Public API”

3. Copy the API User ID on Notepad or TextEdit software:

4. Log-in to your LeadSync account, go to Connection and click Add Connection

5. Click on Connection drop-down arrow and select ServiceBridge, copy/paste your saved API User ID in the corresponding box, put your ServiceBridge account password in text box and name your Connection ServiceBridge. Hit Update Connection

Step 2: Pair a Meta Lead Form to a ServiceBridge Connection

1. Back to the main LeadSync dashboard, go to the Lead Forms section and click on Add Facebook Lead Form

7. Select the correct Facebook business page and lead form (should be the same lead form you used in your lead campaign). Select ServiceBridge as a connection. If you use custom fields in Facebook lead forms and ServiceBridge, make sure to match your Facebook fields and ServiceBridge fields. Otherwise leave the ServiceBridge fields as is because Email, Name, and Source are mapped automatically.

8. Once you start generating leads, they will show up in the Actions > Leads section like so.

Testing Your Connection

Here’s how to create a dummy test lead to test your ServiceBridge lead ads connection.

Frequently Asked Questions

What is ServiceBridge used for?

ServiceBridge is a field service management tool used by businesses to handle scheduling, work orders, inventory, and customer communication. It’s ideal for companies that want to improve operational efficiency and service quality.

How does LeadSync integrate with ServiceBridge?

LeadSync uses the Facebook Marketing API to capture leads from Facebook lead ads and instantly send them to ServiceBridge, where they can be managed and tracked in real-time.

What are the benefits of integrating Facebook leads with ServiceBridge?

Integrating Facebook leads with ServiceBridge means faster lead follow-ups, less manual data entry, and fewer missed opportunities. It ensures that all new leads flow directly to ServiceBridge, making them accessible to your sales or service team.

Can I customize the fields that LeadSync sends to ServiceBridge?

Yes, LeadSync allows for field mapping so you can match Facebook lead ad fields to specific ServiceBridge fields. This customization ensures that all essential lead information is transferred accurately.

Do I need technical skills to set up the integration?

Not at all. LeadSync is designed for easy setup with minimal technical skills required. Simply follow the guide, and you’ll have your integration running quickly.

How often does LeadSync send leads to ServiceBridge?

LeadSync sends leads in real-time as soon as they are generated from Facebook lead ads, so you won’t experience any delays in receiving new lead data.