Running Facebook Lead Ads for your service business? If you’re using Jobber to manage clients, you’ve probably experienced the pain of manually copying lead information from Facebook into your CRM. It’s tedious, error-prone, and means leads sit uncontacted while you do data entry.
There’s a better way. By integrating Meta Lead Ads with Jobber, every new lead automatically becomes a client in your system—instantly, with no manual work required. This guide walks you through the complete setup process using LeadSync, from connecting your accounts to mapping fields and troubleshooting common issues.
What You Need Before Getting Started
Before setting up your Jobber Facebook Lead Ads integration, make sure you have the following in place:
- A LeadSync account (free trial or paid subscription)
- A Jobber account with API access (most Jobber plans include this)
- A Facebook Business Page with Lead Ads enabled
- At least one active Lead Ad form on Facebook
If you’re running lead generation campaigns through Meta Ads Manager, you likely already have everything you need. The integration works with any Facebook or Instagram Lead Ad form that collects customer information.
Quick Start Video Guide
Connecting Your Jobber Account to LeadSync
The first step is authorizing LeadSync to communicate with your Jobber account. This is a one-time setup that takes about two minutes.
Step-by-Step Connection Process
- Log in to LeadSync and navigate to Connections
- Click Add Connection
- Select Jobber from the dropdown menu
- Enter a name for this connection (for example, “My Jobber Account”)
- Click Save—you’ll be redirected to Jobber’s authorization page
- Log in to Jobber and click Authorize to grant LeadSync access
- You’ll be returned to LeadSync with your connection now active
What Permissions Does LeadSync Need?
LeadSync requests only the minimum permissions required to create new clients from your leads:
- Read clients — to check for existing clients
- Create clients — to add new leads as clients
LeadSync cannot access your invoices, quotes, jobs, or financial data. Your business information remains private and secure.
Connection Troubleshooting
If your Jobber connection fails during setup, check these common causes:
- Pop-up blocker active — Disable pop-up blockers for LeadSync in your browser settings
- Browser cookies — Clear your cookies and try the connection again
- Jobber login issues — Verify you can log in to Jobber directly before attempting the connection
- Multiple Jobber accounts — If you manage several Jobber accounts, ensure you’re authorizing the correct one
Creating Your First Automation
With your Jobber account connected, you can now create an automation that sends Facebook leads directly to Jobber as new clients.
Setting Up the Lead Flow
- Go to Automations (or Lists) in LeadSync
- Click Add New
- Select your Facebook Page from the dropdown
- Select your Lead Ad Form—choose the specific form you want to connect
- Select your Jobber connection from the destination dropdown
- Map your fields—match Facebook form fields to Jobber client fields
- Click Save
Your automation is now active. Every new lead submission will automatically appear as a client in Jobber within seconds.
Choosing the Right Facebook Form
When selecting a form, LeadSync displays helpful information to ensure you’re connecting the correct one:
- Form name
- Date created
- Number of leads received
- Status (Active/Inactive)
Choose the form showing recent leads to confirm you’re connecting an active campaign. If a form shows zero leads, double-check that it’s currently running in Ads Manager.
Connecting Multiple Forms
Yes, you can connect multiple Facebook forms to Jobber. Simply create a separate automation for each form you want to sync. Each automation can have its own unique field mapping, which is useful if different campaigns collect different information.
Field Mapping: Getting Your Data Into Jobber Correctly
Field mapping tells LeadSync which Facebook form fields should populate which Jobber client fields. Getting this right ensures your lead data flows accurately into your CRM.
Available Jobber Client Fields
LeadSync supports mapping to these Jobber client fields:
| Field | Description |
|---|---|
| First Name | Client’s first name |
| Last Name | Client’s last name |
| Primary email address | |
| Phone Number | Primary phone number |
| Company Name | Business or company name |
| Street Address | Billing address line 1 |
| City | Billing city |
| State/Province | Billing state or province |
| Postal/Zip Code | Billing postal code |
| Country | Billing country |
How Name Splitting Works
If your Facebook form collects Full Name as a single field, LeadSync automatically splits it into first and last name:
- “John Smith” → First Name: John, Last Name: Smith
- “Mary Jane Watson” → First Name: Mary Jane, Last Name: Watson
For best results, use separate First Name and Last Name fields in your Facebook Lead Ad form. This gives you cleaner data and avoids edge cases with unusual name formats.
Phone Number Formatting
LeadSync automatically formats phone numbers for Jobber regardless of how leads enter them. Whether someone types:
- (555) 123-4567
- 555-123-4567
- 5551234567
- +1 555 123 4567
LeadSync converts it to the proper format Jobber expects. No manual cleanup required.
Testing Your Integration
Before relying on your automation for real leads, run a test to confirm everything works correctly.
How to Test Your Automation
- Submit a test lead on your Facebook form using Facebook Ads Manager’s preview feature
- Wait 1-2 minutes for the lead to process
- Check Jobber for a new client with your test information
- Review LeadSync logs under your account to see the lead activity
Sending a Test Lead Through Facebook
- Go to Facebook Ads Manager
- Find your Lead Ad campaign
- Click on the ad containing your lead form
- Click Preview on the lead form
- Fill out the form with test data and submit
Your test lead should appear in Jobber within a couple of minutes. If it doesn’t, check the troubleshooting section below.
Troubleshooting Common Issues
Leads Aren’t Appearing in Jobber
If leads aren’t syncing to Jobber, work through this checklist:
- Is the automation active? Go to Automations and verify it’s enabled (toggle should be on)
- Is the Jobber connection working? Go to Connections and check the status shows as connected
- Is the correct form selected? Confirm you connected the right Facebook Lead Ad form
- Check the logs — LeadSync logs show if leads were received and any errors that occurred
Token Expired or Authentication Errors
Jobber authorization tokens can expire after extended periods. To reconnect:
- Go to Connections in LeadSync
- Find your Jobber connection and click Edit
- Click Reconnect or delete and create a new connection
- Re-authorize in Jobber when prompted
Leads Created But Fields Are Missing
If clients appear in Jobber but some information is blank:
- Go to Automations and edit your automation
- Verify each Facebook field is mapped to the correct Jobber field
- Confirm your Facebook form actually collects the fields you’re trying to map
A field can only sync if your Facebook Lead Ad form asks for that information. If your form doesn’t request a phone number, LeadSync can’t populate the phone field in Jobber.
Duplicate Clients in Jobber
LeadSync creates a new client for each lead submission. If someone submits your form multiple times, multiple clients will be created. This is by design—it ensures no leads are missed. You can merge duplicate clients directly within Jobber.
Managing Your Integration
Editing Field Mappings
Need to change how fields are mapped?
- Go to Automations
- Click on the automation you want to modify
- Update your field mappings
- Click Save
Changes apply to future leads only. Existing clients in Jobber are not updated retroactively.
Pausing an Automation
You can pause an automation without deleting it. Go to Automations, find your automation, and toggle it off. Turn it back on anytime—your settings and field mappings are preserved.
Disconnecting Jobber from LeadSync
To remove the Jobber integration:
- Go to Connections
- Find your Jobber connection
- Click Delete
This removes the connection from LeadSync. Your existing clients in Jobber are not affected—only future lead syncing stops.
Why Automate Facebook Leads to Jobber?
For field service businesses running Meta Lead Ads, manual lead entry creates real problems. Leads go cold while you’re copying data. Typos lead to missed follow-ups. And the time spent on data entry is time not spent serving customers.
Automating your Facebook Lead Ads to Jobber integration solves these issues:
- Instant lead delivery — New leads appear in Jobber within seconds of form submission
- Zero data entry — No more copying and pasting between platforms
- Accurate information — Automated syncing eliminates typos and missed fields
- Faster response times — Contact leads while they’re still warm
- Better conversion rates — Speed to lead directly impacts close rates
Whether you’re running HVAC, plumbing, electrical, landscaping, or any other service business, getting leads into your CRM faster means more booked jobs.
Get Started with LeadSync
Ready to connect your Facebook Lead Ads to Jobber? Start your free LeadSync trial and have your first automation running in under five minutes. No credit card required, and you can sync leads immediately.
If you run into any issues not covered in this guide, contact LeadSync support with your account email, connection name, and a description of the problem. Include any error messages you’re seeing for faster troubleshooting.
