How to Send an SMS to Meta Leads Instantly with LeadSync’s SMS Autoresponder

If you’re using Facebook (Meta) Lead ads, and asking for a phone number in your lead form, you can use LeadSync to send an SMS autoresponder.

When a lead form is filled on Facebook, sending new leads an SMS is a effective way to instantly follow-up. In fact, research by Gartner has shown that SMS open rates are as high as 98%, compared to just 20% for emails, so there’s a lot more certainty that a lead will read an SMS than they will an email autoresponder.

Available on our Business, Marketer and Agency accounts, all accounts have 10 free SMS credits, so you can try it out for yourself. If you need more credits, bundles of 100 SMS’s per month can be purchased via your LeadSync account for $5 per month.

How do Facebook Lead Ad SMS Autoresponders work?

To send an automated SMS to people who submit a Facebook lead form, which includes a mobile phone number field, here’s how:

1. In your LeadSync account, go to the Autoresponders section and click on SMS.
2. Click the Add Autoresponder button
3. Enter a name in the Autoresponder name section. This is for your internal use only.
4. In the “SMS Message to Leads” field, enter your SMS message. You can use these autofill tokens in your message: #first_name, #last_name, #full_name, #form, #page, #phone
5. Select which existing connection you’d like this to apply to. PLEASE NOTE: the SMS response will be applied to an existing connection. Any leads sent to this connection will receive an SMS if they have a valid mobile phone number.

Best ways to use SMS Autoresponders:

Here are some suggestions for the messaging to use in your SMS autoresponders.

Send a simple acknowledgement:

Hi #first_name, thanks for your enquiry via #page. We will be in touch shortly. 

Link to a resource:

Hi #first_name, thanks for your interest in #page. For more info please see our FAQ https://support.leadsync.me/

Ask them to call you:

Hi #first_name, thanks for your interest in #page. For a instant quote, please call 1800123123

Schedule a call via Calendly:

Hi #first_name, thanks for your enquiry via #page. If you'd like to schedule a call, please pick a time that suits here: https://calendly.com/yourbusiness/

Note that you can use SMS autoresponders in conjunction with email notifications and other CRM connections.

Please note the following:

1. You will not receive replies to SMS autoresponders
2. For each autoresponder sent, 1 SMS credit will be deducted from your account. Top up your account here
3. The SMS sent to your leads will appear to be sent from a US phone number

You can also use LeadSync to generate SMS notifications for new Facebook leads.

Frequently Asked Questions

Do I need a separate SMS service provider to send messages?

No, LeadSync integrates seamlessly with Twilio so you don’t have to set up your own SMS provider.

Can I customize the SMS messages sent to my leads?

Absolutely! You can customize the content of your SMS messages, including personalizing them with lead information such as their name or specific details from the lead form.

How quickly are SMS messages sent to new leads?

SMS messages are sent almost immediately after a lead submits their information through a Facebook lead ad form, ensuring prompt communication and engagement. Typically allow a couple of minutes.

Is there a limit to the number of SMS messages I can send?

The limit on the number of SMS messages depends on the number of credits you purchase via LeadSync. Here’s how to add SMS credits to your LeadSync account.

Can I track the delivery and responses to my SMS messages?

We don’t currently provide SMS delivery tracking.

What are the benefits of using SMS for lead follow-up?

SMS messages have high open rates and are typically read within minutes, making them an effective channel for immediate communication. They help you engage leads quickly and improve the chances of conversion.

Are there any best practices for writing effective SMS messages?

Yes, some best practices include keeping messages concise, personalizing them with the lead’s name, providing clear calls-to-action, and ensuring compliance with SMS marketing regulations. Try NOT to include links in your SMS’s as these can be considered spammy by telco’s and your messages won’t reach the recipient.

What should I do if I encounter issues with the SMS integration?

If you face any issues with the SMS integration, you can refer to the troubleshooting section of the article or contact LeadSync.me’s support team for assistance.

Can I stop sending SMS to leads if they opt-out?

Yes, LeadSync obeys the typical opt-out rules.