LionDesk Integration

In LionDesk, click your initials top-right and choose Profile, then Integrations. Generate or copy your API Access Token (a 40-character hex string). Paste it into LeadSync when you create the LionDesk connection -- LeadSync stores it encrypted and uses it as the Bearer token on every api-v2.liondesk.com request.

LeadSync queries LionDesk's contact-sources endpoint, finds the source named "Facebook" (LionDesk creates this by default), and uses its id as source_id on the new contact. The "Facebook" source's assigned user also becomes the contact's assigned_user_id, so every paid-social lead is routed to the correct agent automatically.

Yes. LionDesk has dedicated spouse_name, spouse_email, and spouse_phone properties, and LeadSync's mapping screen exposes all three. Add the questions to your Facebook lead form, then map them onto the correct LionDesk slot. The data is searchable and surfaces in the LionDesk contact view alongside the primary contact details.

Yes. LionDesk drip campaigns triggered by "New Contact Added" or by source assignment fire on contacts LeadSync creates the same way they fire on contacts created manually or via LionDesk web forms. Build the drip once and every new paid-social lead enters automatically.

All three are supported -- mobile_phone, home_phone, and office_phone are separate LionDesk SYSTEM properties and all three appear in the LeadSync mapping screen. If your lead form captures multiple phone numbers, you can route each to its own LionDesk slot.

When the lead arrives with a single full_name field (the Facebook default), LeadSync runs Utils::parseFullName to split it. Common multi-word names like "Mary Jane Smith" are handled correctly so first_name is "Mary" and last_name is "Jane Smith". This makes LionDesk merge tags like {{first_name}} render correctly in your drips.

Yes. Each LeadSync connection picks its own LionDesk source automatically based on the source name. Facebook leads land tagged "Facebook"; LinkedIn leads can land tagged "LinkedIn" if you create that contact source in LionDesk first. This gives you accurate per-channel attribution in your LionDesk reports.

Yes. LeadSync supports LionDesk as a destination for Facebook Lead Ads, Instagram Lead Ads, Google Ads lead form extensions, LinkedIn Lead Gen Forms, and TikTok Lead Generation. Each source is its own LeadSync connection but they all use the same LionDesk integration helper.

LionDesk allows multiple contacts with the same email by default. If you want to de-duplicate, enable LionDesk's built-in duplicate detection (Settings > Duplicate Manager) and it will merge contacts by email or phone within the LionDesk app rather than at the LeadSync layer.