ServiceBridge
Integrations › ServiceBridge
Field Service

ServiceBridge Integration

Sync field service leads to ServiceBridge automatically with marketing attribution and contact details -- turning ad submissions into actionable service leads.

Available Integrations

Connect ServiceBridge with 4 lead sources

Start Free Trial No credit card required · 14-day free trial
ServiceBridge
Facebook to ServiceBridge
Sync leads from Facebook & Instagram Lead Ads to ServiceBridge in real time.
Setup guide
ServiceBridge
Google Ads to ServiceBridge
Sync leads from Google Ads Lead Form Extensions to ServiceBridge in real time.
Setup guide
ServiceBridge
LinkedIn to ServiceBridge
Sync leads from LinkedIn Lead Gen Forms to ServiceBridge in real time.
Setup guide
ServiceBridge
TikTok to ServiceBridge
Sync leads from TikTok Lead Generation to ServiceBridge in real time.
Setup guide
Trusted by
1,000+ businesses
Leads synced
2M+
Integrations
37+
Free trial
14 days, no card

How It Works

1
Connect Your Ad Account
Link your Facebook, Google, LinkedIn, or TikTok ad account to LeadSync in one click.
2
Choose ServiceBridge
Select ServiceBridge as your destination and authenticate your account.
3
Map Your Fields
Match your lead form fields to ServiceBridge and start syncing leads instantly.

How LeadSync Pushes Leads to ServiceBridge

ServiceBridge's REST API at cloud.servicebridge.com/api/v1/ uses a session-based authentication flow rather than long-lived API keys. LeadSync's ServiceBridge helper takes the two values you paste into the connection settings -- User ID and Password -- POSTs them to the /Login endpoint to get a fresh sessionKey, then includes that sessionKey on the subsequent POST /Leads call that creates the lead record.

This pattern means there is no long-lived token to leak; LeadSync re-authenticates on every lead push. If the User ID + Password pair is ever rotated in your ServiceBridge account, leads start failing immediately with a clear "ServiceBridge: Failed to authenticate" entry on your LeadSync Logs tab so you can update the credentials without delay.

Marketing Attribution Set Automatically

Every lead LeadSync creates in ServiceBridge has MarketingCampaign and LeadSource both set to "Facebook" on the create payload, plus the lead's LeadDateUtc set to Meta's created_time (so the timestamp on the ServiceBridge lead matches when the prospect actually filled out your form, not when ServiceBridge happened to receive the API call). This gives your team accurate per-channel attribution in ServiceBridge's built-in reporting without any extra configuration.

These fields are populated as part of the $new array before custom mapping is applied, so they're always present even if you only map one or two extra fields. If your sales team sorts the ServiceBridge lead view by source, paid-social leads land in the Facebook bucket cleanly.

Field Service Mapping: Phone, Address, ZipCode, Notes

The LeadSync mapping screen exposes ServiceBridge's lead fields directly: Name, Email, Phone, Country, ZipCode, State, City, Address1, and Notes. For field service businesses, mapping ZipCode and Address1 independently matters -- it lets ServiceBridge route the lead to the correct service area or technician without anyone manually parsing a single concatenated address.

Unmapped lead form questions (preferred service time, project description, equipment details) can be routed into Notes so the assigned tech sees the full job context the moment they open the lead. The full lead record arrives in ServiceBridge within seconds of form submission, ready for scheduling, estimating, and dispatch.

Frequently Asked Questions

In ServiceBridge, go to Setup > Users and select the user account you want LeadSync to authenticate as. The User ID is shown on the user record; the password is the one you set for that user. We recommend creating a dedicated "LeadSync Integration" user rather than reusing a salesperson's login, so the audit trail is clean.
Every lead LeadSync creates lands with MarketingCampaign and LeadSource both set to "Facebook" automatically. This means ServiceBridge reports on lead source, conversion rate, and revenue-by-channel surface paid-social leads correctly without any manual tagging step. If you need different source labels per ad source, contact us about extending the helper.
Yes. LeadSync sets the lead's LeadDateUtc field to Meta's created_time on the lead form submission, not the time ServiceBridge received the API call. This matters for SLAs that count from when the prospect actually filled out the form, and for reports that group leads by submission day rather than by sync day.
The mapping screen exposes Name, Email, Phone, Country, ZipCode, State, City, Address1, and Notes -- the standard ServiceBridge lead fields. Address1 and ZipCode are the most important for routing field-service leads to the correct technician or service area, so make sure to map those if your form captures them.
Yes. Add the question to your Facebook lead form and map it to the Notes field in the ServiceBridge connection. The Notes content arrives on the ServiceBridge lead and is visible to the assigned tech when they open it, so they have the full job context before reaching out.
Lead pushes start failing with a "ServiceBridge: Failed to authenticate" entry on your LeadSync Logs tab. Update the User ID + Password in your LeadSync ServiceBridge connection and pushes resume on the next lead. Historical leads that hit the failure window are visible on the Logs tab and can be replayed manually once credentials are fixed.
ServiceBridge does not de-duplicate by email by default, so a repeat form submission creates a second lead record. If you want to merge or de-duplicate leads, use ServiceBridge's built-in lead-merge tools after the fact, or set up a workflow rule on your end. LeadSync delivers exactly one lead per form submission.
Yes. Each LeadSync connection is one ad source pointing at one ServiceBridge account, so create separate connections for Facebook and LinkedIn. Both will write into the same ServiceBridge lead table; today the MarketingCampaign field reads "Facebook" on both -- contact us if you need source-aware tagging.
Yes. LeadSync supports ServiceBridge as a destination for Facebook Lead Ads, Instagram Lead Ads, Google Ads lead form extensions, LinkedIn Lead Gen Forms, and TikTok Lead Generation. Each ad source is its own LeadSync connection but they all use the same ServiceBridge integration helper.

Start Syncing Leads to ServiceBridge

Set up your ServiceBridge integration in under 60 seconds. Free 14-day trial, no credit card required.

Start Your Free Trial
No credit card required • Set up in 60 seconds • Cancel anytime