LeadSync for Zoho CRM

What LeadSync for Zoho CRM does

LeadSync listens for new submissions on your ad lead forms and writes each one to Zoho CRM as a Lead, using the field mapping you choose.

Real-time delivery

New leads are created in the Zoho CRM Leads module moments after someone submits your form, so your team can call while the lead still remembers the ad.

Four ad platforms

Facebook and Instagram Lead Ads, Google Ads lead forms, LinkedIn Lead Gen Forms and TikTok Lead Generation, all into the same Zoho CRM.

Your field mapping

Name, email and phone map automatically. Point every other form question at any standard or custom Zoho CRM Lead field.

Lead Source by channel

Lead Source is set to Facebook, Google Ads, LinkedIn or TikTok, so your Zoho CRM reports split leads by ad channel with no manual tagging.

No duplicate Leads

LeadSync checks Email before it writes. A repeat submission updates the existing Lead instead of creating a second one.

Every Zoho data centre

Zoho accounts in the US, EU, India, Australia, Japan and other regions all work. LeadSync sends every request to the data centre your Zoho account is in.

Set it up in about five minutes

You need a LeadSync account, admin access to your Facebook Page (or your Google Ads, LinkedIn or TikTok ad account), and a Zoho CRM user who can create Leads.

Start a trial and connect your ad account

Start a free LeadSync trial, then connect the Facebook Page, Google Ads, LinkedIn or TikTok account that runs your lead ads.

Connect Zoho CRM

In LeadSync, open Connections, click Add Connection and choose Zoho. Sign in to Zoho, click Accept, name the connection and click Update connection.

LeadSync asks Zoho for two scopes: ZohoCRM.modules.leads.ALL and ZohoCRM.settings.fields.READ.

LeadSync › Connections

LeadSync Setup Connection screen with Zoho selected and the Zoho token hidden

Choose a lead form and map the fields

Open Lead Forms and add a form. Pick the Page and form, choose your Zoho CRM connection under Select Connection, map each question to a Zoho CRM field, then click Update notification.

LeadSync › Lead Forms

LeadSync field mapping screen: Facebook lead form questions mapped to Zoho CRM Lead fields

Send a test lead

On Lead Forms, open the three-dot menu on the form and choose Test Lead. A new Lead appears in Zoho CRM within about 30 seconds. From then on, every real submission follows the same path.

Full written guide: How to integrate Facebook Lead Ads with Zoho CRM.

Zoho CRM › Leads

A LeadSync test lead open as a Lead record in Zoho CRM

Step-by-step guides for each ad platform

Facebook and Instagram Lead Ads to Zoho CRM › Google Ads lead forms to Zoho CRM › LinkedIn Lead Gen Forms to Zoho CRM › TikTok lead ads to Zoho CRM ›

Permissions, data and pricing

What LeadSync can access

ZohoCRM.modules.leads.ALL to create and update Leads
ZohoCRM.settings.fields.READ to list your Lead fields on the mapping screen

LeadSync cannot read or change records in your other Zoho CRM modules.

How lead data is handled

Each lead passes from the ad platform through LeadSync to your Zoho CRM. LeadSync keeps lead data in its delivery logs for up to 90 days for troubleshooting and redelivery, then deletes it.

Pricing

The extension is free to install. Lead delivery runs on a LeadSync plan, starting with a 7-day free trial, no credit card required.

See LeadSync pricing

Support and contact

Questions about LeadSync for Zoho CRM, before or after you install? Email or call us. We aim to reply within 24 hours.

Contact the LeadSync team

Email: support@leadsync.me
Phone: +61 418 893 116 (Melbourne, Australia)
Help centre: support.leadsync.me
Setup guide: Facebook Lead Ads to Zoho CRM

Vendor

Company: Plankton Digital Pty Ltd, trading as LeadSync
ABN: 42 110 801 279
Address: Unit 211, 2 Willis Lane, Hampton VIC 3188, Australia
Website: leadsync.me

Zoho and Zoho CRM are trademarks of Zoho Corporation Pvt. Ltd. Facebook and Instagram are trademarks of Meta Platforms, Inc.

Questions

Is LeadSync for Zoho CRM free?

Installing the extension from Zoho Marketplace is free. Lead delivery runs on a LeadSync plan, which starts with a 7-day free trial and needs no credit card. Plans and prices are on the LeadSync pricing page.

Which Zoho CRM editions does it work with?

Standard, Professional, Enterprise, Ultimate, CRM Plus and Zoho One. LeadSync uses the Zoho CRM API, so the edition needs API access.

Does it create Leads or Contacts?

Leads. Every lead is written to the Zoho CRM Leads module, with Lead Source set to Facebook, Google Ads, LinkedIn or TikTok. Convert them to Contacts with Zoho's usual Lead conversion.

What happens if the same person submits a form twice?

LeadSync checks Email before it writes. If a Lead with that email already exists, LeadSync updates it instead of creating a second record. A different email creates a new Lead.

My Zoho account is in the EU, India, Australia or another data centre. Does it work?

Yes. When you sign in to Zoho, Zoho tells LeadSync which data centre your account lives in, and LeadSync sends every request to that region from then on.

What access does LeadSync ask for?

Two Zoho CRM scopes: ZohoCRM.modules.leads.ALL to create and update Leads, and ZohoCRM.settings.fields.READ to list your Lead fields (including custom fields) on the mapping screen. LeadSync cannot read or change records in your other Zoho CRM modules.

Do I have to reconnect when Zoho tokens expire?

No. Zoho access tokens last an hour, and LeadSync renews them automatically with the refresh token from your first sign-in, through your own Zoho data centre. You only reconnect if you revoke LeadSync's access or switch Zoho accounts.

Will my Zoho CRM workflow rules and approval processes run on new leads?

Yes. LeadSync asks Zoho to run your workflow rules and approval processes when it creates or updates a Lead, so email alerts, owner assignment, follow-up tasks and approvals you have set up on the Leads module apply to leads from your ads.

Who owns the Leads that LeadSync creates?

The Zoho CRM user who connected LeadSync. To spread leads across your team, add a Zoho CRM workflow rule on the Leads module that assigns an owner when a Lead is created.

Can LeadSync write to Contacts, Deals or custom modules?

No. LeadSync writes to the Zoho CRM Leads module only. Use Zoho's Lead conversion to turn a Lead into a Contact, Account and Deal.

How do I disconnect or uninstall it?

In LeadSync, open Connections and delete the Zoho CRM connection. Leads stop going to Zoho straight away. You can also revoke LeadSync's access in your Zoho account settings. Leads already in Zoho CRM stay there.