Get instant WhatsApp notifications with full lead details when someone submits your ad form -- delivered to your phone within seconds, with an Open lead button to call, text or email the lead and mark it contacted.
Connect WhatsApp Notifications with 4 lead sources
WhatsApp lead notifications go out via the official Meta WhatsApp Business Cloud API -- not a personal WhatsApp account, not a third-party gateway. LeadSync runs the WhatsApp Business Account behind every customer notification, so there is nothing to set up on your side: no Meta Developer account, no number purchase, no template approval cycle.
When a lead lands, LeadSync POSTs to the Graph API (v25.0) at {phone_number_id}/messages using a pre-approved Utility template, lead_alert_v3. The header names the Page or ad account the lead came from; the body carries the lead's name, phone and email, then an Additional information block (capped at 600 characters) with the rest of their answers and any ad details you have chosen to show; and a single Open lead URL button opens the lead page, where you can call, text, WhatsApp or email the lead and mark it Contacted, No answer, Booked or won, or Not interested.
WhatsApp's API requires numbers in E.164 format (a leading +, country code, then the subscriber number, no spaces or dashes). LeadSync normalises whatever you enter on the connection screen -- so "+61 412 345 678", "61412345678", and "0412 345 678 (AU)" all resolve to a clean E.164 string before the API call. WhatsApp delivery works globally to any country where WhatsApp itself is available -- which is essentially everywhere except a handful of regions (China, Iran, North Korea, Syria) where WhatsApp is blocked.
The notification arrives on whichever WhatsApp account is registered against the number you provided -- whether on your phone, tablet, WhatsApp Web, or WhatsApp Desktop. There is no LeadSync app to install: alerts land in the same conversation list as messages from family and friends, with the same notification settings.
Every WhatsApp send debits one credit from your account's WhatsApp balance. New accounts get 10 free notifications per month, and additional credit packs are available from your LeadSync dashboard. The balance is checked by WhatsappHelper before each send -- if you have run out, the send is skipped and an "out of WhatsApp balance" entry is logged on your Logs tab. Email and CRM destinations on the same lead source keep working unaffected.
When your balance drops to 6 remaining, LeadSync emails you a low-balance warning so you can top up before notifications start failing. Top-ups apply instantly -- the next lead's alert sends immediately after the credit lands.
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